Privacy Policy

1. Introduction

Race-AI ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register or use our Service, we may collect:

• Account Information: Name, email address, password (encrypted)
• Payment Information: Billing details processed by our payment provider (we do not store card details)
• Subscription Details: Plan type, subscription status, payment history
• Contact Information: When you contact support or customer service

2.2 Usage Data

We automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Time and date of visits
• Referring website addresses
• Selections viewed and bets tracked (anonymized)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies. See Section 8 for details.

3. How We Use Your Information

We process your personal data for the following purposes:

3.1 Service Provision (Legal Basis: Contract Performance)

• Create and manage your account
• Process payments and subscriptions
• Provide racing predictions and analysis
• Send service-related communications (e.g., account confirmations, password resets)
• Provide customer support

3.2 Service Improvement (Legal Basis: Legitimate Interest)

• Analyze usage patterns to improve our Service
• Train and improve our AI algorithms
• Monitor and ensure system security
• Detect and prevent fraud or abuse

3.3 Marketing (Legal Basis: Consent)

• Send promotional emails (with your consent)
• Personalize marketing communications
• You can opt-out at any time via unsubscribe links

3.4 Legal Compliance (Legal Basis: Legal Obligation)

• Comply with legal requirements (e.g., tax, accounting)
• Respond to legal requests from authorities
• Enforce our Terms and Conditions

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

4.1 Service Providers

• Payment Processors: Mollie (for subscription payments)
• Email Service: For transactional and marketing emails
• Cloud Hosting: To host and operate our Service
• Analytics: To understand usage patterns (anonymized where possible)

All third parties are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before this occurs.

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted password storage (bcrypt hashing)
• Access controls and authentication
• Regular security assessments
• Secure data centers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal data only as long as necessary:

• Active Accounts: Data retained while your account is active
• Closed Accounts: Most data deleted within 30 days, except:
• - Financial records (7 years for tax/accounting purposes)
• - Legal claims (until statute of limitations expires)
• - Fraud prevention (as required for security)
• Anonymized Data: May be retained indefinitely for analytics

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

To exercise any of these rights, please contact us at our contact page. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

8.1 Essential Cookies (Always Active)

• Authentication and session management
• Security features
• Load balancing

8.2 Analytics Cookies (With Consent)

• Understand how you use our Service
• Improve user experience
• Track performance metrics

8.3 Marketing Cookies (With Consent)

• Personalize advertisements
• Track marketing campaign effectiveness
• Social media integration

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

9. International Data Transfers

We primarily store data within the UK/EEA. If data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs) approved by UK authorities
• Adequacy decisions recognizing equivalent data protection
• Other lawful transfer mechanisms

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal data from children.

If we become aware that we have collected data from a child without parental consent, we will delete it immediately. Please contact us if you believe we may have inadvertently collected such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending email notification for significant changes

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

13. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights: